Refund & Cancellation Policy — Sukii Community
Refund & Cancellation Policy

Refunds, the fair way.

How Order refunds and Sukii Tampok subscription cancellations work.

Last updated: 4 July 2026 · Operated by Advervia Advertising Agency
Sukii is a Local Sellers Community Project — a product listing platform created by Advervia Advertising Agency to help Capiznon local sellers gain online brand visibility and increase both online and in-store foot traffic. Sukii Capiz is the community; Sukii will be registered as its own entity (Sukii Technologies Inc.) once it reaches certain activation milestones. Advervia Advertising Agency — DTI No. 7198007, RDO 072, Baybay, Roxas City, Capiz.
In one line: This policy covers two different things — refunds for a product Order you paid for through Sukii, and cancellation of a Sukii Tampok monthly subscription. They work differently, so read the section that applies to you.

1. What this policy covers

This Refund & Cancellation Policy applies to (a) payments Buyers make for Orders through Sukii's in-platform PayMongo checkout, and (b) the ₱399/month Sukii Tampok subscription fee. It does not cover advertising spend you pay directly to third parties, or any service purchased outside of Sukii.

2. Order refunds — general principle

Sukii collects payment for an Order on the Seller's behalf and later remits the Seller's share, less our platform fee. Because the Seller is the one preparing and delivering the product, refund requests for a specific Order are handled as follows:

  • Before the Seller has started fulfilling your Order (e.g. you ordered by mistake, changed your mind, or the Seller hasn't yet acknowledged it), you may cancel for a full refund by contacting the Seller through in-platform chat or messaging Sukii support.
  • If the Seller cannot fulfil your Order (out of stock, unable to deliver, etc.), you are entitled to a full refund.
  • If an item arrives materially different from its listing (wrong item, not as described, damaged in a way the Seller is responsible for), message the Seller first — most issues are resolved directly. If unresolved, contact Sukii support with your Order details and we will review and, where warranted, refund the Order in full or in part.
  • Once an Order has been delivered and accepted as described, it is not eligible for a Sukii-initiated refund; any post-delivery arrangement (returns, exchanges) is between you and the Seller per their own stated policy, if any.

3. What is never refundable on an Order

  • The PayMongo payment-gateway fee charged on the transaction.
  • An Order already delivered and accepted as described.
  • Buyer's remorse after a Seller has already begun preparing a custom or made-to-order item, unless the Seller agrees otherwise.

4. How Order refunds are paid out

Where a refund is approved, we refund the Buyer's original payment method via PayMongo. If the Seller's share of that Order has already been included in a settled payout, Sukii will offset the refunded amount against the Seller's next scheduled payout, or invoice the Seller directly where offsetting isn't possible.

5. Sukii Tampok — cooling-off before your first billing cycle benefits begin

You may request to cancel your first Sukii Tampok payment and receive a full refund if both of the following are true:

  • You request it within seven (7) calendar days of your first payment; and
  • Your account has not yet received priority placement, a Suki Boost feature slot, or any other Tampok-only benefit.

In this case we refund the fee less the non-refundable PayMongo payment-gateway fee (Section 3).

6. Sukii Tampok — after benefits begin, and monthly renewals

Once your Sukii Tampok benefits for the current billing month have started (your account is upgraded, priority placement is live), that month's fee is non-refundable. Sukii Tampok bills monthly; you may cancel at any time from your Seller Portal to stop the next month's renewal — your account then continues on Sukii Tampok benefits until the end of the paid period, and moves to Sukii Libre afterward. We do not pro-rate a partial month.

7. Missed Sukii Tampok renewal

If a renewal payment fails or is not completed, your account keeps Sukii Tampok benefits for a short grace period while we prompt you to complete payment. If payment is not completed by the end of the grace period, your account is automatically moved to Sukii Libre (₱0, 18% fee, up to 30 listings) — your listings stay live, you are simply no longer on the paid tier.

8. Duplicate or erroneous charges

If you are charged twice for the same Order or Sukii Tampok billing cycle, or charged in error through a clear processor or system fault, we will refund the duplicate/erroneous amount in full once verified.

9. How to request a refund or cancellation

For an Order, message the Seller in-platform first, then message Sukii support with your Order details if unresolved. For Sukii Tampok, cancel directly from your Seller Portal, or message us and include your Unique Seller ID (USID). We aim to acknowledge requests promptly and to review them without unnecessary delay. Approved refunds are returned to your original payment method; the time for funds to appear depends on your bank or wallet and PayMongo's own timelines.

10. Chargebacks

Please reach out to us before filing a chargeback or dispute with your bank or wallet — most issues are resolved faster directly. Filing a chargeback for an Order that was delivered as described, or in bad faith, may result in suspension of your account while we provide the processor with proof of delivery.

11. Your statutory rights

Nothing in this policy removes or limits the rights granted to you under the Consumer Act of the Philippines (Republic Act No. 7394) or other applicable law. Where a mandatory legal right gives you a stronger remedy, that right prevails.

12. Contact

Questions about an Order, a refund, or your Sukii Tampok subscription? Message us on Messenger (fastest) or email [email protected].